You can cancel your Buildpad subscription at any time.
Deleting your account does not cancel your subscription.
To cancel your subscription:
- Sign in to your account and go to your dashboard
- Open settings and select "Billing"
- Click the menu on your plan card and select "Cancel plan"
- Follow the steps to confirm your cancellation
If you are on a free trial, cancelling works the same way. You will keep your trial access until the trial ends and you will not be charged.
What can I expect after canceling?
- Your projects and data will not be affected
- You will be able to use your subscription and your remaining credits for the remainder of the period you paid for
- Unused credits, including rolled over credits, expire at the end of your current billing period
- You will no longer be billed automatically once you cancel your subscription
- You can reactivate your subscription anytime
- Canceling your subscription will not retroactively refund subscription payments
- Previously charged subscription fees cannot be prorated based on cancellation date
If I have problems with my subscription, what can I do?
If you have any issues with your subscription, please submit a bug report and select the option "Purchase or subscription issue" from the drop-down.