# Your subscription > Upgrade, downgrade, switch billing cycle, pause, cancel, or resume your subscription, and find your invoices and receipts. Your subscription lives in Settings → Billing. The plan card shows what you are on and what happens next, and its button and menu hold every change you can make. This page walks through each one, including how pausing works and what you keep when you cancel. *The plan card with its menu open.* ## The plan card - **Name and status**: Pro or Max with a badge: Active, Trial, Cancelling, Pausing, Paused or Payment failed. - **Status line**: your renewal date, or what is scheduled, such as "Switches to Pro on" a date, "Ends on" a date, or "Paused until" a date. - **Billing line**: your billing cycle and the payment method on file. - **One main button** that changes with your situation, from **Switch to quarterly** to **Reactivate plan** or **Resume now**. - **The menu** holds **Downgrade plan** on Max, **Switch to monthly** on quarterly billing, **Cancel plan** or **Cancel plan change**, **Update payment method** and **View invoices**. ## Upgrading to Max Open the credits pill on the dashboard, click **Add credits**, then **Or upgrade to Max**. You get two options: - **Today**: you pay for Max now, the Max credits are added on top of your current balance immediately, and your renewal date moves to one month from today. - **At end of term**: you stay on Pro until your renewal date, then switch to Max, pay for it and get the Max credits. Nothing is charged today. *Upgrade today for credits right away, or at the end of the term for no charge today.* Switching today is available on monthly billing. On quarterly billing the upgrade happens at the end of the current quarter. ## Downgrading to Pro On Max, open the plan card menu, pick **Downgrade plan** and confirm. The downgrade takes effect at the end of your current period. Until then you keep Max and its credits, and the status line shows the switch date. ## Monthly and quarterly billing - **Monthly to quarterly**: click **Switch to quarterly** on the plan card and confirm. The switch happens at the end of your current month. From then on you are charged once every three months at a lower overall price and receive the whole quarter's credits at once. - **Quarterly to monthly**: open the menu and pick **Switch to monthly**. The switch happens at the end of your current quarter. ## Scheduled changes A downgrade, a billing cycle switch and an upgrade at the end of term are scheduled changes. Only one can be scheduled at a time, and a new one replaces the old one. The status line shows what is coming, and the menu shows **Cancel plan change**, which undoes it and changes nothing else. Pausing or cancelling also drops a scheduled change, and no changes are possible while paused. ## Pausing If now is not the right time to work on your business, pause instead of cancelling. Open the menu, pick **Cancel plan**, and the first screen offers a pause. Choose one, two or three months and click **Pause subscription**. *A pause starts when your current period ends, and you are charged again only when it is over.* Here is what happens: 1. **Until your current period ends**, nothing changes. You keep full access and your credits, the badge reads Pausing, and the status line shows the pause dates. Changed your mind? Click **Don't pause** and the pause is removed. 2. **During the pause**, you are not charged and you get no new credits. Buildpad does not answer messages, and a banner with a **Resume** button shows in your projects. Your projects, your remaining credits and your published websites are kept as they are. 3. **When the pause ends**, you are charged for a full period, a new billing cycle starts on that date, and you receive credits as on any renewal. You do not have to wait. Click **Resume now** at any point during the pause: you are charged that day, your credits are available right away, and a new period starts from that day. Pausing needs an active paid subscription, so it is not available during the trial, during a failed payment or after cancelling, and after a pause you cannot pause again for a few months. Cancelling while paused ends the subscription immediately. ## Cancelling Open the menu and pick **Cancel plan**. Buildpad offers a pause first, asks why you are leaving, and then shows a final confirmation. Click **Confirm & cancel** and you will not be billed again. Until the end of the period you paid for, nothing changes: you keep access, your plan and your credits. The badge reads Cancelling, the status line shows the end date, and Buildpad emails you a week before. To undo the cancellation, click **Reactivate plan**. When the period ends: - Your plan ends and no further charges happen. - Your credit balance goes to zero, including any packs you bought. - Your published websites go offline, including any on a custom domain, until you subscribe again. - Your projects and everything on the canvas are kept. You can open and read them, but Buildpad will not answer until you subscribe again. Cancelling during your trial stops the trial from turning into a paid subscription. See [Free trial](https://buildpad.io/docs/free-trial). Deleting your account does not cancel your subscription, so cancel first. ## Subscribing again After a cancellation your account is a free account. Click **Upgrade** in the dashboard badge or in the credits pill, choose Pro or Max, and complete the checkout. You are charged immediately, your credits are available at once, and there is no second trial. See [Plans](https://buildpad.io/docs/plans). ## Failed payments If a renewal payment fails, the badge reads Payment failed and Buildpad stops answering messages until it is sorted. Your credit balance is set aside, not lost, and the credits pill shows the held amount in brackets. Click **Update payment method** on the plan card, or **Restore access** in the banner, to enter a new card. Once a payment goes through, your held credits come back with the new period's credits and everything works again. Pausing is not available during a failed payment. **Cancel plan** in this state ends the subscription immediately. ## Payment method, invoices and receipts **Update payment method** and **View invoices** in the plan card menu both open the billing portal, where you can change your card and download every invoice and receipt. To get invoices by email, turn on **Email receipts** below the plan card. Each paid invoice, for renewals and credit packs alike, is then sent to your account email as a PDF. The toggle is off by default. ## Refunds Refunds go through support. Send a request from the [contact form](/help/contact) with "Purchase or subscription issue" selected. Only your latest payment can be refunded, and credit packs are not refundable. A refund is possible when the payment was recent and you have barely used the plan since, or, for consumers in the EU and the UK, within the legal withdrawal period after a payment. A refund ends your subscription immediately, and the money arrives within 5 to 10 business days. Otherwise charges are non-refundable, with no partial refunds for unused time, so cancel to stop further charges instead. > **Tip:** If you are only stepping away for a while, pause instead of cancelling. Your credits and websites stay as they are, and you are charged again only when you come back.